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The IMS Web Site

Another product support resource is the IMS web site located at http://

www.imshome.com. This site is updated monthly with tech tips, applications and

new product updates.

Returning Your Product to IMS

If Technical Support determines that your IM483 needs to be returned to the

factory for repair or replacement, you will need to take the following steps:

 Obtain an RMA (Returned Material Authorization) number

and shipping instructions from Customer Service.

 Fill out the “Reported Problem” field in detail on the RMA

form that Customer Service will fax you.

 Enclose the product being returned, and the RMA form in

the box. Package product in its original container if

possible. If original packaging is unavailable ensure that the

product is enclosed in approved antistatic packing material.

Write the RMA number on the box.

The normal repair lead time is 10 business days. Should you need your product

returned in a shorter time period, you may request that a “HOT” status be

placed upon it while obtaining an RMA number. Should the factory determine

that the product repair is not covered under warranty, you will be notified of

any charges.

Contacting Technical Support

In the event that you are unable to isolate the problem with your IM483, the

first action you should take is to contact the distributor from whom you

originally purchased your product or IMS Technical Support at 860-295-6102 or

by fax at 860-295-6107. Be prepared to answer the following questions:

 What is the application?

 In detail, how is the system configured?

 What is the system environment? (Temperature, Humidity,

Exposure to chemical vapors, etc.)

 What external equipment is the system interfaced to?

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Projecta IM2000 Instrucciones de operaciones Pagina 55